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MANAGED HELPDESK SERVICES

Managed End-user Support & Helpdesk.

Help Desk Support and service management improve the effectiveness of IT operations by implementing industry best practices and standards. Transformyx Managed Services professionals provide Help Desk support based on ITIL principles including support response times, incident resolution, problem resolution, first call resolution, and change management controls. Keeping your end users happy and productive is our primary mission freeing your internal IT staff to concentrate on the line of business applications and strategy.

Transformyx offers dynamic ways to make managed IT services a reality for your business or organization. No matter your end-user requirements or needs, we can craft a custom-built service delivery that’s just right for you. We provide a full helpdesk and ticketing system with monthly status reports on all activities.

Our managed desktop and server solution covers every aspect of the resource lifecycle from procurement to decommissioning. Our Managed IT services can be used on physical or virtualized computing resources. With our virtual desktop and server solutions, your computing resources are physically held within our state of the art data centers and are deployed centrally for on-demand service.

Benefits of Managed Helpdesk from Transformyx:

Hardware, maintenance, shortages of technical staff for new technologies and compliance mandates make keeping up with technological change incredibly expensive and often out of reach for many customers. Transformyx and our professional and friendly staff can change all of that and give you smoother operating and more secure systems.

  • Reduce TCO “Total Cost of Ownership”
  • Increases Workforce Productivity
  • Reduces Downtime
  • Comply more Easily with Regulatory Standards

Always Ready to Help You?

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You can use this quick form to request a complimentary discovery meeting, and/or complementary network analysis. This engagement will provide you and your team with:

  1. An audit of your Windows Network with stats on Active Directory, Storage, Security, Machine Health and Machine lifecycle.
  2. A complete inventory of Windows-based networked devices.
  3. A complete inventory of core network IP-based devices.
  4. A free Network Vulnerability scan with remediation suggestions.

You get a host of reports and useful information from this engagement to help you make informed decisions and gain a better understanding of your network environment.