Help Desk Support and service management improve the effectiveness of IT operations by implementing industry best practices and standards. Transformyx Managed Services professionals provide Help Desk support based on ITIL principles including support response times, incident resolution, problem resolution, first call resolution, and change management controls. Keeping your end users happy and productive is our primary mission freeing your internal IT staff to concentrate on the line of business applications and strategy.
Transformyx offers dynamic ways to make managed IT services a reality for your business or organization. No matter your end-user requirements or needs, we can craft a custom-built service delivery that’s just right for you. We provide a full helpdesk and ticketing system with monthly status reports on all activities.
Our managed desktop and server solution covers every aspect of the resource lifecycle from procurement to decommissioning. Our Managed IT services can be used on physical or virtualized computing resources. With our virtual desktop and server solutions, your computing resources are physically held within our state of the art data centers and are deployed centrally for on-demand service.
Hardware, maintenance, shortages of technical staff for new technologies and compliance mandates make keeping up with technological change incredibly expensive and often out of reach for many customers. Transformyx and our professional and friendly staff can change all of that and give you smoother operating and more secure systems.