Hosted MS Dynamics CRM
Microsoft Dynamics® CRM Online combines your everyday Microsoft® Office applications with powerful customer relationship management (CRM) software accessed over the Internet to rapidly improve marketing, boost sales, and enrich customer service interactions.
Microsoft Dynamics CRM Online provides a powerful yet easy-to-use CRM solution delivered over the Internet, so that organizations can get up and running quickly and cost-effectively with the flexibility to meet the unique needs of any business.
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Integrate Seamlessly and Automate Business Processes
Extend the value of your IT investments by automating business processes and integrating other software with Microsoft Dynamics CRM. |
- Benefit from a flexible architecture and multiple integration options.
- Lower training costs and decrease development time with a familiar Microsoft environment and tools.
- Scale up easily and take advantage of a choice of deployments.
- Provide easy mobile access to Microsoft Dynamics CRM to boost productivity.
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Architecture
Take advantage of the n-tier architecture with multi-tenancy support. Multi-tenancy means that several groups—or tenants—can share a single implementation of Microsoft Dynamics CRM. |
- Provide customized CRM and xRM for various groups of users, as well as other line-of-business applications, using the same hardware infrastructure. Use the same Client Access License for access across all the applications on the infrastructure.
- Choose on-demand, on-premise, or hybrid deployments and move between them with ease thanks to multi-tenancy support.
- Scale up and out across the application and data tiers, depending on your requirements.
- Simplify administration and cut costs by reducing hardware needs and IT time.
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Integration Types
With Microsoft Dynamics CRM, you can make integrations at multiple application levels, and choose from several integration methods. Make your business processes more efficient to become more competitive. |
- Use mashups or UI-based integration to create composite applications for increased business efficiency.
- Take advantage of services-based integration to invoke services from external systems.
- Create data-synchronizations to share data between applications.
- Use the built-in integration support to establish links with other Microsoft applications.
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Scalability
Microsoft Dynamics CRM offers flexible deployment models to give your organization the Power of Choice in how to buy, deploy, access, or even change the way you use. That’s just one way Microsoft Dynamics CRM works the way you work, the way your business works, and the way technology should. |
- Choose how you buy Microsoft Dynamics CRM by subscription or license.
- Choose how to deploy CRM, either On-premise with your own servers or On-demand through a Microsoft hosting partner or through Microsoft Dynamics CRM Online.
- Choose how to access CRM through Microsoft Office Outlook, a browser, or a mobile device.
- Choose to change your model any time your business needs change, without disrupting service.
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Analytics
Gain deep insights into your business through detailed data analyses. By using Unified Dimensional Models, users can get a simpler, more readily understood view of your data. |
- Analyze and report on data across your business applications, including Microsoft Dynamics CRM.
- Improve business planning by using predictive models with sophisticated pre-built data-mining algorithms.
- Give users greater clarity in reviewing business data with advanced visualizations.
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Mobility
Deliver access to CRM data without requiring new infrastructure investments or extensive IT support. |
- Deploy quickly to your mobile users using your existing hardware infrastructure.
- Give mobile users access without any additional license fees for Internet-facing deployments.
- Provide a role-based mobility solution with point-and-click customization tools.
- Instantly mobilize all Microsoft Dynamics applications—whether for Sales, Service, or xRM.
- Get a solution that is fully supported by Microsoft.
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